CSR - Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met.
This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Responsibilities: - Communicate with customers via phone, email, and chat to provide assistance and resolve any issues or concerns - Upsell products or services to customers based on their needs and preferences - Provide accurate and timely information to customers regarding product features, pricing, and promotions - Process orders, returns, and exchanges in an efficient manner - Perform data entry tasks to update customer information in the system - Analyze customer feedback and trends to identify areas for improvement - Make outbound calls to follow up with customers or conduct surveys - Maintain a high level of professionalism and adhere to phone etiquette guidelines Skills: - Excellent verbal and written communication skills in English - Strong phone etiquette and active listening skills - Proficient in data entry and navigating computer systems - Ability to analyze customer needs and recommend appropriate solutions - Sales experience is a plus - Bilingual or multilingual abilities are highly desirable We offer competitive pay rates and opportunities for career growth within our company.
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you.
Apply today to join our team as a Customer Service Representative! Job Types: Full-time, Part-time Pay: $11.
00 - $13.
00 per hour Expected hours: 20 – 35 per week Benefits: * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * Evening shift * Overnight shift Work setting: * In-person Ability to Relocate: * Little Rock, AR 72227: Relocate before starting work (Required) Work Location: In person