Join a winning team!
As an Account Resolution Representative at First Collection Services (FCS), you will effectively negotiate with consumers to resolve past-due balances.
This position provides you with an opportunity to significantly impact peoples' lives by helping them get out of debt.
At FCS, we understand that, at times, people struggle to pay their bills.
We strive to offer them an opportunity to resolve their unpaid debt in a caring, supportive manner.
The ideal candidate will possess strong interpersonal and negotiation skills.
A desire to help others overcome life’s setbacks is important.
Completion of our comprehensive training program
Manage outbound and inbound calls to resolve accounts
Maintain compliance with industry and legal standards
Setting, meeting, and exceeding goals to maximize compensation
Work effectively with other team members
Communicate and negotiate effectively with integrity, humility, and compassion
High school diploma or equivalent
College degree, call center, or sales experience is desirable
Three years of work experience preferred
Demonstrated track record of exceeding expectations
Must be able to pass Drug Screening and Criminal Background Check
Compensation
Competitive hourly base plus performance bonus
Retention bonus
New employee referral bonus
Benefits and Perks
Flexible work schedule
Paid time off earned from hire date
Health, Life, Dental and Vision Insurance
401K program with matching
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