Front Desk Agent

Job Overview: We are seeking a friendly and professional Front Desk Agent to join our team.
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay.
This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties: - Greet guests with a warm and welcoming demeanor - Check guests in and out of the hotel - Assist guests with inquiries and provide information about hotel amenities, local attractions, and dining options - Handle guest requests and resolve any issues or complaints promptly and efficiently - Operate phone systems, including answering calls, taking messages, and transferring calls to appropriate departments - Process payments and maintain accurate records of guest transactions - Maintain the cleanliness and organization of the front desk area - Collaborate with other hotel staff to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in Guest Services or Customer Service is preferred - Knowledge of hotel operations and procedures is a plus - Multilingual skills are an asset - Familiarity with hotel management software is beneficial Skills: - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to handle difficult situations with professionalism and empathy - Proficient in using phone systems and other office equipment - Attention to detail and accuracy in handling guest information - Ability to multitask and prioritize tasks effectively We offer competitive pay rates and opportunities for career advancement within the hospitality industry.
If you are passionate about providing exceptional service and creating memorable experiences for guests, we would love to hear from you.
Note: All positions must be paid, including internship positions.
Job Types: Full-time, Part-time Pay: From $14.
00 per hour Expected hours: 24 – 40 per week Benefits: * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Schedule: * Evening shift * Every weekend * Holidays * Monday to Friday * Night shift * Overnight shift Work setting: * In-person Work Location: In person